Responsible gaming, safety, and self-control in the TKGEM app

National Mental Health Institute

Talk about stress, risk of addiction, and loss of control; many Dhaka-based teams refer quickly to services

Care Telephone Counseling

Private conversation eases the mind; if feeling alone, 1-2 small questions guide the next step

Social Welfare Helpdesk

If you want to involve a family member, this path helps; discuss session limits, breaks, and self-exclusion

Digital Safety Support Desk

If you see login on account, report quickly; get password change, device check, and notifications cleared

Local Family Counseling Center

Often, loved ones are the first to notice; having a family member nearby helps maintain control

TKGEM Help

Learn steps to set account limits, breaks, and self-exclusion; guidance also covers bKash, Nagad, and Rocket

Session Limits

Set 15 or 30 minutes per day; stop when a notification comes

Self-exclusion

Take a break for a few days or months if needed; close access

Device Alerts

Alerts appear if a phone, unknown browser, or suspicious login is detected

All controls in one place

Experienced users set limits first, then explore the app; this enables a 3-step routine setup

Those in Dhaka, busy during the day, usually take short breaks; this is the easiest

Reducing use at night keeps the head cool; small habits make a big difference

Smart Break

Pause every 60 minutes; eyes, mind, and spending stay under control

Family Safety

Keep account information separate; if needed, inform a close person about limits

Local Payment Controls

Transactions with bKash, Nagad, and Rocket are easy to track

Easy Self-Review

Keep weekly records; stop quickly if needed

1. Do you track time?

Set 15 minutes before each session; stopping is easier

2. Do you still keep track after opening the account?

If no auto-reminder, set a note; small notes work

3. Do costs go up?

Keep weekly records; stop quickly if needed

4. Take a break if stressed?

5. If mood is bad, avoid logging in; take a 10-minute walk

5. Have you told family or friends?

Having a trusted person makes control easier

If the limit is set, I feel very light; I'll log in and check the rule.

Mehedi, Dhaka

The self-exclusion option makes returning after a one-week break easy.

Ruma, Chittagong

Viewing the account with bKash is easy, so expenses stay in check.

Anis, Sylhet

TKGEM Help

Get direct guidance from the Care Team

Safe gaming tips

See how to set limits in your daily routine

TKGEM Q&A

Short and clear answers to common questions